Effective Date:
Westlake Village Dentist respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect information obtained through our website, https://westlakevillagedentist.com/.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information when you visit our website, complete a contact form, request an appointment, or communicate with our office.
Information we may collect includes:
- Full name
- Phone number
- Email address
- Appointment requests and preferences
- Information voluntarily submitted through website forms
- Communication preferences
- IP address, browser type, device information, and website usage data
We collect only the information reasonably necessary to respond to inquiries, provide requested services, improve our website, and communicate with patients.
2. How We Use Your Information
Westlake Village Dentist may use the information collected through our website to:
- Respond to questions and inquiries
- Schedule, confirm, or manage appointments
- Communicate important information about dental services
- Provide appointment reminders and office updates
- Improve website functionality and user experience
- Maintain website security and prevent unauthorized activity
- Comply with applicable legal and regulatory requirements
- Send promotional communications when appropriate consent has been obtained
We do not use personal information for purposes that are inconsistent with this Privacy Policy without providing any notice or obtaining any consent required by law.
3. SMS and Text Message Communications
Westlake Village Dentist may offer patients and website visitors the option to receive text messages related to appointments, inquiries, office updates, and other communications.
By providing your mobile phone number and expressly opting in to receive text messages, you agree to receive communications from Westlake Village Dentist according to the consent you provide.
These communications may include:
- Appointment confirmations and reminders
- Responses to appointment requests
- Follow-up communications
- Office updates
- Promotional messages, when separately authorized
SMS consent is not a condition of purchasing any goods or services.
Message frequency may vary depending on your interactions with our office. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office at (805) 495-7212.
We respect your communication preferences and will honor applicable opt-out requests.
4. SMS Consent and Data Sharing
Westlake Village Dentist does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.
Mobile information and text messaging opt-in data will not be shared with third parties for marketing or promotional purposes.
We may share information with trusted service providers that assist us in delivering communications, managing appointments, or operating our website. These providers are authorized to use information only as necessary to perform services on our behalf, subject to applicable privacy and security requirements.
SMS opt-in consent and related information will not be shared with third parties or affiliates for their own marketing purposes.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand visitor interactions, and enhance the browsing experience.
These technologies may collect information such as:
- Browser type and device information
- Pages visited
- Time spent on the website
- General geographic location
- Website navigation patterns
Where applicable, we may use third-party analytics services to better understand website performance.
You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled.
Where required by applicable law, we will obtain consent before using nonessential cookies or tracking technologies.
6. How We Share Information
We do not sell personal information collected through our website.
We may disclose information in limited circumstances, including:
- To service providers assisting with website operations, scheduling, or communications
- To comply with applicable laws, regulations, or legal requests
- To protect the rights, safety, or property of our patients, staff, or business
- When you have authorized or requested the disclosure
Any information shared with service providers is limited to what is reasonably necessary for the services they perform.
7. Patient Health Information
Westlake Village Dentist recognizes the importance of protecting patient health information.
Protected health information maintained by our dental practice is handled in accordance with applicable healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when applicable.
Our website Privacy Policy does not replace any separate Notice of Privacy Practices provided to patients regarding their protected health information.
We encourage patients not to submit sensitive medical or dental information through general website contact forms unless specifically instructed to use a secure communication method.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting information over the internet or storing information electronically is completely secure.
While we work to protect your information, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, and business requirements.
When information is no longer needed, we take reasonable steps to securely delete or dispose of it, subject to applicable record retention obligations.
10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- Requesting access to personal information we maintain about you
- Requesting corrections to inaccurate information
- Requesting deletion of certain personal information
- Withdrawing consent for optional communications
- Opting out of promotional emails or text messages
- Requesting information about how your personal data is used
Certain requests may be subject to legal exceptions, including healthcare record retention requirements.
To exercise your applicable privacy rights, please contact our office using the information below.
11. Third-Party Websites
Our website may contain links to external websites or third-party services.
Westlake Village Dentist is not responsible for the privacy practices, content, or security of websites operated by third parties.
We encourage visitors to review the privacy policies of any external websites they access.
12. Children’s Privacy
Our website is intended to provide general information about our dental services and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate parental consent.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the situation.
13. Changes to This Privacy Policy
Westlake Village Dentist reserves the right to update or modify this Privacy Policy as necessary to reflect changes in our practices, website functionality, or legal requirements.
Any updates will be posted on this page with a revised effective date.
We encourage visitors to review this policy periodically.
14. Contact Information
If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact:
Westlake Village Dentist
1240 S. Westlake Blvd., Suite 201
Westlake Village, CA 91361
Phone: (805) 495-7212
Website: https://westlakevillagedentist.com/